All legitimate payments on Airbnb take place through its website. Ifsomeone messages you on Airbnb and asks you to contact them off-siteto arrange payment details, or to send your phone number or emailaddress, they could be trying to rip you off. This is against
Airbnb’s rules and you can report people who ask you to do so by Airbnb’s rules and you can report people who ask you to do so byflagging the message.Look for the small flag icon in the message thread. Airbnb gives someexamples of common scams on a page devoted to keeping your account* ADVANCE FEE: a type of scam in which an individual offers money oranother reward in exchange for you transferring money through variouspayment services outside of Airbnb.* PHISHING: a type of scam in which someone will send an email orlink that is made to look like it’s from Airbnb or another trustedsite. These messages are designed to trick you into providingconfidential information – such as passwords or other emailaddresses – and may contain malware that can gain access to yourcomputer to gather your personal information, including passwordsand/or credit card data.* TRAVEL: a type of scam in which someone will encourage you tosecure your “too good to be true” listing by sending payment viawire transfer or with an advanced deposit in order to collect themoney without providing the advertised accommodation.* OVERPAYMENT: a type of scam in which someone will offer more thanwhat your listing may be worth, and ask you to repay them in cash.


The short answer is no.All transactions go through Airbnb’s website—never directly fromlessee to host (in-person cash swaps are actually 100% forbidden underAirbnb rules). You’ll pick a place you’d like to stay and requesta reservation. Once you request a reservation and agree to the houserules, you submit your credit card/Paypal/Google Wallet or otherfinancial information to Airbnb, which Airbnb will then charge. Butthey won’t release your money to the host until 24 hours AFTER youcheck in, which gives time for both parties to agree everything is
going according to plan (unless you are staying for longer than a going according to plan (unless you are staying for longer than amonth, for which Airbnb only releases a month at a time).If there’s a problem, contact Airbnb within the first 24 hours, andthey will put a hold on the payment. After 24 hours, the situationchanges a bit. If you simply want to change your plans, you won’t beentitled to a refund out of respect for the host (who could haverented the space out to someone else). If something less than idealhappens during the middle of your reservation, you contact Airbnbdirectly and, depending on the situation, you may be entitled to arefund. Airbnb is generally known as fair in this regard and willmediate if needed.Here are some of Airbnb’s reasons that might entitle a guest refund,straight from their website:> The listing is missing an amenity promised on the site in either the> listing’s description, amenities, or photos.> > The room type of the listing is not what was booked.> > The number of bedrooms or bathrooms in the listing does not match> what was booked.> > The listing itself or the location of the listing is not what was> booked.> > The listing does not have clean bedding or towels available for all> the guests included on the reservation.> > The listing is unsanitary, unsafe, or hazardous to the health of> your guests.> > There is an animal in the listing, which was not disclosed prior to> booking.


If your landlord isn’t receptive to this idea find out who theirlegal counsel is.In 90% of cases, landlords will have SOME legal counsel that they workwith on contracts, insurance, tenants rights, etc.Either contact their lawyer and state your case, or seek out your ownlawyer to explain your case.
As legal counsel to your landlord, it is their duty to represent the landlord’s best interest.If there is an opportunity to make them more money, and is within thelocal laws, they’re going to obligated to present it for you.It is much harder for a landlord to say “no” when his or her ownlegal counsel says, “This is legal and it can work”.  


negotiating with your landlord if you do not understand the positionthey are coming from.You must clearly understand how a landlord uniquely sees Airbnb.Put yourself in the shoes of your landlord and try to think about thethings that influence their decisions and how they see theirproperties.If you don’t know much about rental properties, let me fill you in.Landlords see their long-term rental properties (properties that areunder 1,2, 3+ year contracts) as a LOW RISK, and modest source ofincome.Some landlords make a lot of money off properties, and some make onlyside income. But one thing that does not change: landlords seelong-term rental income as LOW RISK.Now, imagine you own a property. Chances are you put a lot of effortinto renovating it and you’ve signed your first tenant for 2 years.Whether or not you’re a great landlord, active in helping the tenantenjoy their stay, or if you’re still investing in yourproperty…it’s still going to make you the same amount of moneyevery month for the term of your tenants lease.So most landlords, logically, do not see the need to invest a ton oftime and energy into their properties – they see it as a long term,fixed income stream.  Any extra effort spent on the rental can oftenbe seen a waste of time.The worst-case scenario for a landlord is losing a tenant or propertydamage. Tenants can be replaced and insurance can be purchased tocover property damage…check and check.You’re still the property owner:  Now imagine your tenantapproaches you and asks if they can let a large number of strangerscome in and out of their space for their own profit.Your property just went from low risk and modest income to HIGH riskand modest income.


It’s a pretty big conversation…and if you’re going to besuccessful, you’re going to need to be prepared.You might think to yourself:“What’s the big deal?”“Why would my landlord care?”That’s a common first reaction and it’s the number 1 reason why somany people rent on Airbnb WITHOUT telling their landlords.  (Notethat’s NOT a good idea!)While going under the radar might work for a while, it’s inevitablygoing to blow up in your face.In that case, you stand to lose a lot more than your rentalmoney…you could get evicted and have to find a new property to livein entirely.Now what’s ironic about that situation, and the way so many hosts goabout it, is that your landlord might have actually been open to theidea of renting to you.  You never asked so you’ll never know.If they end up finding out about Airbnb by “catching you” learnairbnb.com eroded any potential goodwill you could have had to work with in thefirst place.If you try to approach the conversation AFTER you’ve been caught,your odds of getting permission are going to be dramatically lower.So you want to do it the right way…correct?  Of course you do.Let’s get your Airbnb unit Landlord-Approved!


petergreenberg.com Posted by PeterGreenberg.com petergreenberg.com 11:25 amGoogle+ petergreenberg.com is quickly approaching, which means that it’s time to start planningthat epic getaway you’ve been dreaming about since last summerended. One way to save money on your trip this year is to utilizesharing economy services like Airbnb. Despite the fact that Airbnb hasbecome a leading resource for more intimate and affordable travel (notto mention a resource for earning extra income for the hosts), some ofus are still hesitant.Here’s what Airbnb newbies should know before taking the plunge.


Each host is entitled to charge a one-time, non-refundable cleaningfee to lessees. Not all hosts charge a cleaning fee, but if they do,the cleaning fee can vary depending on the host’s preference. Thisis a flat fee that will never increase or decrease after booking, andyou will always know the exact figure up front.The security deposit is a different story. Most hosts request asecurity deposit, but rest assured that your money will not be touchedunless the host files a claim, and even at that point, you, the host,and Airbnb have to agree to the charges before you pay a dime.Here’s how it works.If a host wants to claim a portion of the security deposit, they mustmake the request within 48 hours of your departure. When they file,they must submit both photos of the damage and any receipts indicatinga specific reason for the exact cost they are demanding from thedeposit. This information will go to the lessee and also to Airbnb. Ifthe lessee rejects the charge, then Airbnb will investigate and checkout the credibility of the charges. If there isn’t enough proof orif the amount they are demanding isn’t reasonable, Airbnb willintervene. Bottom line? Your money isn’t at the whim of the host.The host is protected as well, because Airbnb actually protects hostsfor up to $1,000,000 worth of damage. That’s right. One million.They’re also notoriously gracious and accommodating to hosts orlessees who have had bad experiences, often donating up to three weeksworth of free stays with Airbnb or offering to change locks, replacebelongings, and put the host up in a hotel for free as a consolation.


On the income side:* You can offer to extend your lease* You can offer to pay more…a flat rate or a % of Airbnb earnings* You can offer to pre-pay rent up frontOn the risk side:* You can explain to them how the Airbnb $1,000,000 insurance* You can offer to purchase your own vacation rental insurance(anywhere from $80 – $200 / month typically)* Read more about Airbnb Liability Insurance learnairbnb.com * You can offer to limit the rentals to certain times and certaingroups* You can guarantee that you’ll only be renting private rooms andwill be present throughout the stays* You can amend your rental contract to offer coverage of certaindamages yourself* You can increase the size of your security depositNow, this is by no means an exhaustive list of options, but they arethe options that I have seen work in the past.In my experience, these are the things landlords care about + or – acouple potential curveballs.Be prepared to know what you think you can offer them and what youthink it will cost to address their concerns.


Airbnb redacts phone numbers, email addresses and URLs in messages,but scammers have found sneaky ways around its filters, such asposting images with text superimposed. Don’t go to any sites suchscammers try to get you onto: they could well be rigged to plantmalware or steal your credit card information or login. Follow_Image of kitten with mouse shutterstock.com * Airbnb Trust and Safety Team sophos.com


Leave a Comment